Privacy & GDPR

The privacy of your personal data is of crucial importance to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://maisonellecollection.com/paris/ (hereinafter the «Site») and to all relationships, whether existing or not, between HÔTELIERE LE PROGRES and its clients and partners. We take the protection and respect of the privacy of the users of our website very seriously and take the necessary measures to ensure it. HÔTELIERE LE PROGRES ensures the protection of the personal data of its users in accordance with the provisions of Data Protection Act 1978 as amended and some General Data Protection Regulation (GDPR: No. 2016-679). What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information we collect about you when you browse our Site. We therefore commit to respecting the privacy of the personal information we collect in accordance with the terms described below. Our users will find in this «Privacy Policy» the personal information we collect about them, the purposes for which this information is used, the means by which it is collected, the means available to users to object to the collection, and the security measures taken to protect their personal information. By «personal information» or «personal data» we mean any information that identifies a user, such as: names, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer login ID, etc. Through the website https://maisonellecollection.com/paris/, HÔTELIERE LE PROGRES may be required to collect the personal data of anyone who sends a question to HÔTELIERE LE PROGRES via the «Contact» section of the Site, makes an online reservation for a stay, or subscribes to the site’s newsletter. The collection and processing of personal data transmitted by the user to HÔTELIERE LE PROGRES is subject to the provisions of the Data Protection Act 1978 as amended and some General Data Protection Regulation (GDPR: No. 2016-679). The Site https://maisonellecollection.com/paris/ provides you with a form allowing you to exercise your rights regarding the protection of your privacy. Please read carefully the present «Privacy Policy» in conjunction with the «Cookie Policy» of HOTEL LE PROGRES.

Collection of personal data

HÔTELIERE LE PROGRES may collect and process personal data, as described below, when you fill out a contact form on our site https://maisonellecollection.com/paris/.
  • Name
  • First name
  • Postal address
  • Email address
  • Landline / mobile phone number
  • Information concerning your use of the Site, such as your IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you were granted access to the website.
In addition, HÔTELIERE LE PROGRES automatically collects anonymous information regarding the use you make of our website https://maisonellecollection.com/paris/ and its services. Thus, HÔTELIERE LE PROGRES, for example, will automatically record which parts of the website you visit, what internet browser you use, what website you visited when you received access to the website, as well as your IP address. We cannot identify you based on this data, but it allows HÔTELIERE LE PROGRES to compile statistics regarding the use of the website and to send more targeted communications. The personal information we collect is collected through the methods of collection described below, in the section «2 – Methods of collecting personal data».

Methods of collecting personal data

Your personal data is collected using the following methods:
  • A partnership with HÔTELIERE LE PROGRES
  • The visit on the website https://maisonellecollection.com/paris/
  • Creating a customer account
  • The contact form(s)
  • The quote request form
  • Your use of the services provided by HÔTELIERE LE PROGRES
  • Verifying your identity
  • Subscription to communications and the newsletter (via the Website)
  • Correspondence exchanged with and received from HÔTELIERE LE PROGRES
  • Exchanging business cards
  • The welcome and interactions with the staff at the establishment
  • The opinion poll
  • Cookies (for further information: «Cookie Policy»)
  • Competitions
The personal data collected by HÔTELIERE LE PROGRES is therefore expressly and voluntarily provided by you.

Use of personal data

https://maisonellecollection.com/paris/ is likely to process or part of the data collected for:
  • To enable navigation of the Website, and the management and tracking of the products and services ordered by the user.
  • To optimise the user experience, quality, management, navigation and content of the HÔTELIERE LE PROGRES website.
  • Creating a customer account and confirming its creation.
  • Follow-up with existing and prospective customers regarding bookings.
  • The supply of goods and services by HÔTELIERE LE PROGRES.
  • Improve customer service and meet your support needs.
  • Making contact: contacting you by email and/or telephone.
  • To conduct satisfaction surveys, studies, and optional polls on https://maisonellecollection.com/paris/.
  • The sending of targeted marketing campaigns and adverts from HÔTELIERE LE PROGRES, updates and promotional offers based on your preferences and your consent regarding communications.
  • To provide personalised advertising content.
  • Sending quotes, receipts and invoices.
  • Collect statistical data.
  • Developing a proposal.
  • Organise a competition.
  • The performance of a contract concluded with HÔTELIERE LE PROGRES.
  • To prevent and combat computer fraud (spamming, hacking, etc.).

Personal data privacy

HÔTELIERE LE PROGRES is the sole owner of the information collected on the Site https://maisonellecollection.com/paris/. Your personal data will not be sold, exchanged, transferred, or given to third parties for any reason without your consent, except for what is necessary to respond to a request and/or transaction within the framework of managing the customer relationship, providing the HÔTELIERE LE PROGRES services and optimizing them.

Data controller

For the Personal Data collected in the context of creating the User’s personal account and their navigation on the Site, the data controller responsible for processing personal data is: Gwendoline Pédurand. As the person responsible for processing the data it collects, https://maisonellecollection.com/paris/ he undertakes to comply with the framework of the applicable legal provisions. It is his responsibility, in particular, for the Client to establish the purposes of its data processing, to provide its prospects and clients, upon the collection of their consents, with comprehensive information about the processing of their personal data and to maintain a register of processing that is in line with reality. Whenever https://maisonellecollection.com/paris/ processing personal data, HÔTELIERE LE PROGRES takes all reasonable measures to ensure the accuracy and relevance of the personal data in relation to the purposes for which https://maisonellecollection.com/paris/ it is processed.

Disclosure of personal data to third parties

https://maisonellecollection.com/paris/ It is prohibited to process, host or transfer the information collected on its customers to a country located outside the European Union or recognized as «inadequate» by the European Commission without informing the customer beforehand. However, the customer https://maisonellecollection.com/paris/ remains free to choose their technical and commercial subcontractors provided that they present sufficient guarantees in accordance with the requirements of General Data Protection Regulation (GDPR: No. 2016-679). https://maisonellecollection.com/paris/ We do not sell your personal data, which is therefore used only for necessary or statistical purposes and for analysis. We are committed not to sell, exchange or transfer your personally identifiable information to third parties. If it is necessary for HÔTELIERE LE PROGRES to disclose your personal data to third parties, the relevant third party will be required to use your personal data in accordance with the provisions of this «Privacy Policy». We believe that it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when the law requires us to do so. Notwithstanding the above, it is nevertheless possible that HÔTELIERE LE PROGRES will disclose your personal data:
  • To the competent authorities where HÔTELIERE LE PROGRES is required to do so by law or in the context of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
  • Where HÔTELIERE LE PROGRES or virtually all of its assets are acquired by a third party, in which case your personal data, which HÔTELIERE LE PROGRES has collected, will form part of the assets transferred.
https://maisonellecollection.com/paris/ Engages to take all necessary precautions to preserve the security of the information, and in particular that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the client’s information is brought to its attention https://maisonellecollection.com/paris/, it must inform the client as soon as possible and communicate the corrective measures taken. Furthermore, it does https://maisonellecollection.com/paris/ not collect any «sensitive data». The User’s personal data may be processed by subsidiaries https://maisonellecollection.com/paris/ and subcontractors (service providers), exclusively in order to achieve the purposes of this «Privacy Policy» such as:
  • The service provider responsible for the booking and payment system(s) used to manage and process your request.
  • The website development and maintenance provider, Diadao Productive, a digital agency.
Within the limits of their respective responsibilities and for the purposes mentioned above, the main persons who may have access to the data of the Users https://maisonellecollection.com/paris/ are primarily our customer service agents. In all other cases, HÔTELIERE LE PROGRES will refrain from selling, renting or transmitting your personal data to third parties, unless it has obtained your consent to this effect and has concluded a data processing contract with the third party concerned, which contains the necessary guarantees regarding the confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section «8 – Rights relating to the protection of your privacy».

Storage of personal data

Except when a longer retention period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting documents, HÔTELIERE LE PROGRES will keep your personal data for a period of 10 years for customers of HÔTELIERE LE PROGRES in order to achieve and fulfil the purposes as described in the Privacy Policy statement, under point «3 – Use of personal data».

Data protection rights

In accordance with the provisions of the Data Protection Act 1978 as amended and some General Data Protection Regulation (GDPR: No. 2016-679), Users https://maisonellecollection.com/paris/ may exercise their rights regarding privacy protection as set out below:
  • Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completion of Users' data; right to block or erase Users' personal data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication, or storage is prohibited.
  • The right to withdraw consent at any time (Article 13(2)(c) of the GDPR).
  • Right to restrict the processing of users’ data (Article 18 of the GDPR).
  • Right to object to the processing of Users’ data (Article 21 of the GDPR).
  • The right to data portability in respect of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR).
  • Right to determine the fate of the data of Users after their death and to choose who https://maisonellecollection.com/paris/ will have access to their data (or not) to a third party that they have previously designated.
As soon as https://maisonellecollection.com/paris/ it becomes aware of the death of a User and in the absence of any instructions from them, HÔTELIERE LE PROGRES undertakes to destroy its data, unless their retention proves necessary for evidentiary purposes or to comply with a legal obligation. If the User wishes to exercise these rights https://maisonellecollection.com/paris/, you can send us a notice stating the rights you wish to enforce when using your personal data. You can exercise these rights free of charge by contacting Gwendoline Pédurand, as Director of Operations, by email at bonjour@flanellesparis.com, or by mail to HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris – France, specifying in the subject line of the email or letter «Rights relating to the protection of your privacy». In this case, the User must indicate the personal data they wish to have https://maisonellecollection.com/paris/ corrected, updated or deleted, by providing a precise copy of an identity document (identity card or passport). Requests to delete personal data will be subject to the obligations imposed on HÔTELIERE LE PROGRES by law, particularly regarding the retention or archiving of documents. Furthermore, you can always update, modify and/or verify your personal data that you provided at the time of creating your customer account through your account. If you no longer wish to receive newsletters, information bulletins about our services or advertisements, you can unsubscribe at any time by clicking on the «unsubscribe» button, as provided for in the lower part of any HÔTELIERE LE PROGRES email.

Personal data protection

HÔTELIERE LE PROGRES undertakes to take reasonable physical, technological and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform specific work (for example, billing or customer service) have access to personally identifiable information. The data collected and stored via the Site https://maisonellecollection.com/paris/ are hosted by an external company, MEDIALOG, which provides a PMS (Property Management System) type software for hotel management and for customer relationship management. The MEDIALOG Hôtel software allows for the definition of technical and organizational measures within the hotel to properly protect the data of users. Respect for your data is essential; that is why MEDIALOG holds ISO 9001 certification. No matter what efforts are made, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our customers about all matters related to the security of their account and providing them with all the information necessary to help them comply with their own regulatory reporting obligations. No personal information of the user of the site https://maisonellecollection.com/paris/ is published without the user’s knowledge, exchanged, transferred, sold or sold on any medium to third parties.

Update to the «Privacy Policy» statement»

HÔTELIERE LE PROGRES is entitled to update this «Privacy Policy» by installing a new version on the website https://maisonellecollection.com/paris/. It is particularly advisable to regularly consult the website and the relevant page on which the «Privacy Policy» is reproduced, in order to ensure that you are aware of the new terms.

Hyperlinks to other websites

The website https://maisonellecollection.com/paris/ may contain hyperlinks leading to other websites. In no case can HÔTELIERE LE PROGRES be held responsible for the «Privacy Policy» or the privacy practices of any third party.

Consent

By using our website https://maisonellecollection.com/paris/, you are obliged to accept this «Privacy Policy» as well as the «Terms and Conditions of Use» via the tick boxes present during information collection in order to be able to benefit from the services of HÔTELIERE LE PROGRES.

Complaints

When you have complaints regarding the way HÔTELIERE LE PROGRES collects, uses and/or processes your personal data, you can contact us first of all to have the complaint or complaints resolved. If that is not sufficient, Users https://maisonellecollection.com/paris/ can file a complaint with the supervisory authorities, in particular the National Commission for Information Technology and Liberties (CNIL), by following the following link: https://www.cnil.fr/fr/plaintes

Contact HÔTELIERE LE PROGRES

If you have any questions about the Privacy Policy or how HÔTELIERE LE PROGRES collects, uses or processes your personal data, please contact us by email at Good morningaisonelle.fr, or by post to HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris – France.