Your privacy matters to us. We understand that your trust is our priority, which is why this privacy statement applies to our website and to all dealings, existing or not, between HÔTELIERE LE PROGRES and its guests and partners. We take the protection of our users' privacy seriously and take the measures necessary to guarantee it. HÔTELIERE LE PROGRES protects users' personal data in accordance with the French Data Protection Act of 6 January 1978 as amended and with the General Data Protection Regulation (GDPR, Regulation 2016/679).
What is a privacy policy? It is a document explaining to you, as a user of our website, which personal information we collect about you when you browse our site. We undertake to protect the confidentiality of the personal information we collect, on the terms set out below. In this Privacy Policy, our users will find which personal information we collect about them, the purposes for which that information is used, how it is collected, the means available to them to object to its collection, and the security measures taken to protect it. "Personal information" or "personal data" means any information making it possible to identify a user, such as surname, first name, postal and email addresses, telephone numbers, an IP address or a login identifier.
Through our website, HÔTELIERE LE PROGRES may collect the personal data of anyone submitting a question through the Contact section of the site, making an online booking, or subscribing to the newsletter. The collection and processing of personal data provided by users to HÔTELIERE LE PROGRES are governed by the French Data Protection Act of 6 January 1978 as amended and by the General Data Protection Regulation (GDPR, Regulation 2016/679).
The site provides a form allowing you to exercise your privacy rights.
Please read this Privacy Policy together with the Cookie Policy of HÔTELIERE LE PROGRES.
HÔTELIERE LE PROGRES may collect and process the personal data listed below when you complete a contact form, or any other form, on our website.
In addition, HÔTELIERE LE PROGRES automatically collects anonymous information about how you use our website and its services. For example, we automatically record which sections of the site you visit, which browser you use, which website you were visiting when you accessed ours, and your IP address. This data does not allow us to identify you, but it enables HÔTELIERE LE PROGRES to compile audience statistics on the use of the website and to tailor its communications. The personal information we collect is gathered through the methods described in the section "Ways in which personal data is collected" below.
Your personal data is collected through the following channels:
The personal data collected by HÔTELIERE LE PROGRES is therefore expressly and voluntarily provided by you.
We may process all or part of the data collected in order to:
HÔTELIERE LE PROGRES is the sole owner of the information collected on the site. Your personal data will not be sold, exchanged, transferred or given to third parties for any reason without your consent, other than where this is necessary to respond to a request or complete a transaction as part of managing the guest relationship, providing the services of HÔTELIERE LE PROGRES and improving them.
For personal data collected when a user creates a personal account and browses the site, the data controller is Gwendoline Pédurand.
As controller of the data it collects, HÔTELIERE LE PROGRES undertakes to comply with the legal framework in force. This includes determining the purposes of its data processing, providing prospects and guests with full information about the processing of their personal data on the basis of their consent, and maintaining an accurate record of processing activities.
Whenever personal data is processed, HÔTELIERE LE PROGRES takes all reasonable steps to ensure that the data is accurate and relevant to the purposes for which it is processed.
We do not process, host or transfer information collected about our guests to a country outside the European Union, or to a country deemed inadequate by the European Commission, without first informing the guest. We nevertheless remain free to choose our technical and commercial subcontractors, provided they offer sufficient guarantees in the light of the requirements of the General Data Protection Regulation (GDPR, Regulation 2016/679).
We do not sell your personal data, which is used only where necessary or for statistical and analytical purposes. We undertake not to sell, exchange or transfer your personally identifiable information to third parties. Where it is necessary for HÔTELIERE LE PROGRES to disclose your personal data to a third party, that third party is required to use it in accordance with this Privacy Policy. We consider it necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to anyone's physical safety, breaches of our terms of use, or where the law requires us to do so.
Notwithstanding the above, HÔTELIERE LE PROGRES may disclose your personal data:
We undertake to take all necessary precautions to keep information secure and, in particular, to ensure it is not disclosed to unauthorised persons. Should an incident affecting the integrity or confidentiality of guest information come to our attention, we will inform the guest as soon as possible and communicate the corrective measures taken. We do not collect any sensitive data.
Users' personal data may be processed by our subsidiaries and by subcontractors, solely in order to fulfil the purposes set out in this Privacy Policy, namely:
Within the limits of their respective duties and for the purposes set out above, the people likely to have access to user data are mainly the members of our guest relations team.
In all other cases, HÔTELIERE LE PROGRES will refrain from selling, renting or passing on your personal data to third parties, except where it has obtained your authorisation and has entered into a data processing agreement with the third party concerned containing the necessary guarantees regarding the confidentiality of your data and the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object at the time of collection or at any time thereafter, as set out in the section "Your privacy rights".
Except where a longer retention period is required or justified by law or by compliance with another legal obligation, such as the ten-year period applicable to accounting records, HÔTELIERE LE PROGRES will retain the personal data of its guests for ten years in order to fulfil the purposes described in the section "Use of personal data".
In accordance with the French Data Protection Act of 6 January 1978 as amended and with the General Data Protection Regulation (GDPR, Regulation 2016/679), users may exercise the privacy rights set out below:
Once we become aware of a user's death, and in the absence of instructions from that user, HÔTELIERE LE PROGRES undertakes to erase their data, unless retention proves necessary for evidential purposes or in order to comply with a legal obligation.
If you wish to exercise these rights, you may send us a notice setting out which right or rights you wish to apply to the use of your personal data. You may exercise these rights free of charge by contacting Gwendoline Pédurand, Director of Operations, by email at bonjour@maisonelle.fr, or by post to HÔTELIERE LE PROGRES, 14 rue Brey, 75017 Paris, France, stating "Privacy rights" in the subject line of your email or letter.
In such cases, you must specify which personal data you would like us to correct, update or erase, identifying yourself precisely with a copy of an identity document such as an identity card or passport. Requests for erasure are subject to the obligations imposed on HÔTELIERE LE PROGRES by law, in particular regarding the retention and archiving of documents.
You may also update, amend or check the personal data you provided when creating your guest account, through that account at any time. If you no longer wish to receive newsletters, service updates or advertising, you may unsubscribe at any time by clicking the "unsubscribe" link at the foot of any email from HÔTELIERE LE PROGRES.
HÔTELIERE LE PROGRES undertakes to take reasonable physical, technological and organisational precautions to prevent unauthorised access to your personal data, as well as its loss, misuse or alteration. We use state-of-the-art encryption to protect sensitive information transmitted online, and we also protect your information offline. Only employees who need it in order to perform a specific task, such as billing or guest service, have access to personally identifiable information.
The data collected and stored through the site is hosted by an external company, MEDIALOG, which provides a property management system used for hotel management and guest relationship management.
The MEDIALOG Hotel software makes it possible to define technical and organisational measures within the hotel to protect user data appropriately. Respect for your data is essential, which is why MEDIALOG holds ISO 9001 certification.
Despite our best efforts, no method of transmission over the internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
Should we become aware of a security breach, we would notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether national or European. We undertake to keep our guests fully informed of any matter relating to the security of their account and to provide them with all the information they need to meet their own regulatory reporting obligations.
No personal information belonging to users of the site is published without their knowledge, exchanged, transferred, assigned or sold in any form to third parties.
HÔTELIERE LE PROGRES may update this Privacy Policy by publishing a new version on the website. We recommend that you consult the website, and the page on which the Privacy Policy appears, on a regular basis, so as to be sure you are aware of any new terms.
Our website may contain hyperlinks to other websites. HÔTELIERE LE PROGRES cannot under any circumstances be held responsible for the privacy policy or the privacy practices of any third party.
By using our website, you are required to accept this Privacy Policy and our Terms of Use, by means of the tick boxes presented when information is collected, in order to benefit from the services of HÔTELIERE LE PROGRES.
If you have a complaint about the way in which HÔTELIERE LE PROGRES collects, uses or processes your personal data, please contact us first so that we can resolve it. If that is not sufficient, you may lodge a complaint with the supervisory authorities, in particular the French data protection authority, the CNIL, at https://www.cnil.fr/en/plaints.
If you have any questions about this Privacy Policy, or about the way in which HÔTELIERE LE PROGRES collects, uses or processes your personal data, please contact us by email at bonjour@maisonelle.fr or by post to HÔTELIERE LE PROGRES, 14 rue Brey, 75017 Paris, France.
